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Apple Technical Procedures
ImageWriter LQ
Section 2 Take-Apart
o CONTENTS
2.3 Front Cover
2.5 Rear Cover
2.6 Main Cover
2.9 Control Panel PCA and Cable
2.10 Option Card Cable
2.11 Tractor Block
2.13 Right Tractor Assembly
2.14 Left Tractor Assembly
2.15 Card Guide
2.16 Print Head
2.18 Print Head to Relay PCB Cable
2.20 Platen Assembly
2.22 Pinch Roller Assembly
2.24 Paper-Out Sensor
2.27 Tractor Drive Gear
2.27 Cassette Latch
2.28 Main Board
2.31 Fuses
2.32 Power Supply Assembly
2.32 AC Power Switch
2.33 Transformer/Noise Filter PCA Assy Bracket
2.36 Transformer
2.37 Universal Transformer
2.39 Noise Filter PCA
2.40 Home Position Switch
2.42 Cut Sheet Feeder Switch
2.44 Carrier Drive Motor
2.46 Auto-Load Solenoid
2.48 Mechanical Assembly
2.55 Paper-Detect Switch
2.56 Color Ribbon Motor Assembly
2.59 Paper Feed Motor
2.60 Gear Linkage Assembly
2.62 Option Card
Note: If a step is underlined, detailed instructions for that step can be found elsewhere in the section.
o FRONT COVER
Materials Required #2 Phillips screwdriver
Remove 1. Open the front cover by grasping its sides and rotating it up and toward you.
FIGURE 1
2. Remove the four Phillips screws (Figure 1, #1) holding the front cover to the hinge plate
(Figure 1, #2).
3. Pull the front cover toward you approximately 1/4 inch.
CAUTION: The first time or two you remove the front cover, you may need to pull a little harder than normal. Be careful: you can damage the top cover or hinge plate if you pull too hard.
4. Rotate the cover toward its closed position. When it is closed about half way, you will be able to unhook the front cover from the main cover.
Replace 1. Place the hinge plate in the slot on the short side of the front cover (Figure 2).
FIGURE 2
2. Place the front cover on the main cover so that the hooks on the hinge plate (Figure 3, #1) mate with the corresponding hooks on the main cover
(Figure 3, #2).
FIGURE 3
3. Slide the hinge plate and front cover together, and install the four hinge plate Phillips screws.
CAUTION: Do not overtighten the screws, or you may strip the threads and permanently damage the front cover.
o REAR COVER
Materials Required None
Remove 1. Open the front cover by grasping its sides and rotating it up and toward you.
2. Open the rear cover by grasping its sides at the front, lifting up, and pivoting it back.
3. Remove the cover by lifting it straight up.
Replace 1. Hold the cover straight up and lower the two brackets into their corresponding hinges in the main cover.
2. Lower the rear cover to close it.
3. Lower the front cover to close it.
o MAIN COVER
Materials Required #2 Phillips screwdriver
Remove 1. Remove the rear cover.
FIGURE 4
2. Remove the platen knob (Figure 4, #1) by pulling it to the right, away from the printer.
3. Loosen the four captive Phillips screws
(Figure 4, #2) securing the main cover to the printer base.
4. Place your fingers under the opened front cover with your thumbs wrapped around the main cover (Figure 4). Lift the main cover up to disengage the catches from the front of the printer.
5. Pivot the front of the main cover up until you hear the catches at the rear of the cover "snap" loose from the base of the printer. Hold the cover in this position. DO NOT pull the cover away from the printer yet.6. Disconnect the two cables from the main board:
FIGURE 5
Control Panel PCA cable from connector CN13 (Figure 5, #1)
Option Card PCA cable from connector CN15 (Figure 5, #2)
Replace 1. Place the main cover so that it is standing up behind the printer.
2. Tilt the main cover forward slightly, and connect the two cables from the main cover to the main board:
Control Panel PCA cable to connector CN13
Option Card PCA cable to connector CN15
3. Hold the main cover by its sides and lower the cover onto the base of the printer, back first.
Watch the following as you do:
FIGURE 6
a) The paper-feed arm (Figure 6, #1) should be engaged in the paper-feed lever (Figure 6, #2).
FIGURE 7
b) The plastic divider in the option card compartment should be in front of the power supply heat sink (Figure 7, #1).
4. Partially screw in the four captive Phillips screws that secure the main cover to the bottom cover. Then tighten them.
5. Install the platen knob on the right side of the printer.
6. Replace the rear cover.
o CONTROL PANEL PCA AND CABLE
Materials Required #2 Phillips screwdriver
Remove 1. Remove the main cover and place it upside down on a padded work surface.
FIGURE 8
2. Remove the control panel cable from its two retaining clips (Figure 8, #1) by gently lifting the top part of the clip with your forefinger and sliding the cable out with your other hand.
3. Remove the four Phillips screws holding the control panel PCA to the main cover (Figure 8, #2) and lift out the control panel and cable.
4. Unplug the cable from the control panel PCA.
Replace 1. Connect the non-toroid end of the control panel cable to the control panel PCA.
Note: The cable connector is keyed and can only be installed one way. If it doesn't fit, don't force it. Turn the connector over and reconnect it.
2. Place the control panel PCA into position and install the four Phillips screws that secure it to the main cover.
Note: Be careful not to overtighten the screws or you may strip the threads and permanently damage the main cover.
3. Place the control panel cable into its two retaining clips.
4. Replace the main cover.
o OPTION CARD CABLE
Materials Required #2 Phillips screwdriver
Remove 1. Remove the main cover and place it on a padded work surface.
FIGURE 9
2. Remove the Phillips screw securing the option card cover to the main cover (Figure 9, #1).
FIGURE 10
3. Remove the two Phillips screws securing the option card cable to the main cover (Figure 10, #1) and remove the cable.
Replace 1. Place the cable in position and install the two Phillips screws that secure it to the main cover.
2. Place the option card cover in position and replace the Phillips screw to secure it to the main cover.
3. Replace the main cover.
o TRACTOR BLOCK
Materials Required None
Remove 1. Remove the main cover.
2. Push the blue tractor levers back to release the tractor assembly.
3. Remove the tractor levers by placing your thumb on the metal cylinder and your forefinger on the tractor lever and pushing the lever toward the center of the printer. This will require a bit of pressure, but don't worry, you won't break the lever.
4. Remove the tractor by first pressing it toward the rear of the printer and then lifting up.
Replace
FIGURE 11
1. Align the four posts on either side of the tractor assembly with the slots in the mechanical assembly (Figure 11), and lower the tractor into position.
2. Snap the left and right tractor levers into place.
3. Replace the main cover.
o RIGHT TRACTOR ASSEMBLY
Materials Required Grip-ring pliers or small, flat-blade screwdriver
#2 Phillips screwdriver
Remove 1. Remove the tractor block and place it on a padded work surface.
FIGURE 12
2. Using the grip-ring pliers or the flat-blade screwdriver, remove the E-ring securing the right tractor frame to the upper tractor shaft
(Figure 12, #1).
3. Remove the Phillips screw securing the right tractor frame to the paper pan (Figure 12, #2).
4. Slide the right tractor frame off the two tractor shafts.
5. Slide the tractor spacer off the upper tractor shaft.
6. Flip the blue tractor release lever into the "up" position, and slide the tractor assembly off the tractor shafts.
Replace 1. Slide the right tractor assembly onto the tractor shafts. Orient the tractor assembly so that the paper clamp opens to the right and faces forward.
2. Slide the tractor spacer onto the upper tractor shaft.
3. Slide the tractor frame onto the tractor shafts. Orient the frame so that the projection points down and the three smaller holes are closest to the paper pan.
4. Position the tractor frame against the paper pan so that the positioning pins on the pan engage with the holes in the frame. Replace the Phillips screw to secure the tractor frame to the paper pan.
5. Snap the E-ring into place to secure the upper tractor shaft to the tractor frame.
6. Replace the tractor block.
o LEFT TRACTOR ASSEMBLY
Materials Required None
Remove 1. Remove the right tractor assembly.
2. Slide the paper guide off the tractor shafts.
3. Flip the blue tractor release lever into the "up" position, and slide the left tractor assembly off the tractor shafts.
Replace 1. Slide the left tractor assembly onto the tractor shafts. Orient the tractor assembly so that the paper clamp opens to the left and faces forward.
2. Slide the paper guide onto the tractor shafts. Orient the guide so that square tractor shaft is in the round opening and the round tractor shaft is in the square opening.
3. Replace the right tractor assembly.
o CARD GUIDE
Materials Required Jeweler's Phillips magnetic screwdriver
Remove 1. Open the front cover and move the paper thickness lever to position 5.
2. Remove the ribbon, if present.
FIGURE 13
3. Remove the two Phillips screws securing the card guide to its two mounting posts (Figure 13, #1).
4. Lift the card guide up and out of the printer.
Replace 1. Slide the card guide over its two mounting posts.
2. Install, but don't tighten, the two Phillips screws that secure the card guide to the mounting posts.
3. Perform the "Card Guide Adjustment," Section 3, Adjustments.
o PRINT HEAD
Materials Required #2 Phillips screwdriver
Small, flat-blade screwdriver
Remove 1. Remove the main cover.
2. Move the carrier assembly to the center of the printer.
FIGURE 14
3. Remove the flexible PCB holder (Figure 14, #1).
4. Remove the two Phillips screws (Figure 14, #2) holding the print head to the carrier assembly.
5. Lift up and hold the print head until it is approximately two inches above the carrier assembly.
CAUTION: f you lift the print head too high you will strain and possibly damage the cables attached to it.
FIGURE 15
6. Place the small, flat-blade screwdriver in the slot of the print head connector (Figure 15). Gently rotate the screwdriver in either direction until the sliding portion of the connector moves away from the rest of the connector. Slide the cable from the connector.
7. Repeat step 6 for the other cable.
Replace 1. Slide the flexible PCB cable as far as you can toward the rear of the printer through its slot in the carrier assembly.
2. Slide the first cable into the rear connector on the print head.
3. While holding the cable in place, press the sliding portion of the connector toward the body of the connector until it clicks into place.
Hint: It's easier to slide the connector together if you place your thumb and forefinger on the ends of the connector.
4. Repeat steps 2 and 3 for the other cable.
5. Place the print head in position in the carrier assembly.
6. Replace the flexible PCB holder.
7. Start the two screws that hold the print head to the carrier assembly, but do not tighten them.
8. Perform the "Print Head Gap Adjustment," in Section 3, Adjustments.
9. Replace the main cover.
o PRINT HEAD TO RELAY PCB CABLE
Materials Required Small, flat-blade screwdriver
Remove 1. Remove the print head.
2. Slide the carrier assembly to the far left side of the printer.
FIGURE 16
3. Remove the two flexible PCB holders
(Figure 16, #1) by pulling the holder up from the center.
FIGURE 17
4. Place the small, flat-blade screwdriver in the slot of the flexible relay PCB connector (Figure 17, #1). Gently rotate the screwdriver in either direction until the sliding portion of the connector moves away from the rest of the connector. Slide the cable from the connector.
5. Repeat step 4 for the other cable.
Replace 1. Take the print head cable with the narrower connector (this will be the cable on top exiting from the carrier assembly) and slide the cable into the flexible relay PCB connector on the left.
2. While holding the cable in place, press the sliding portion of the connector toward the body of the connector until it clicks into place.
3. Repeat steps 1 and 2 for the other cable, the one with the wider connector.
4. Replace the print head.
o PLATEN ASSEMBLY
Materials Required Flat-Blade screwdriver
Grip-ring pliers or a small, flat-blade screwdriver
Needlenose pliers
Remove 1. Remove the main cover and card guide.
2. Move the carrier assembly to the center of the printer.
3. Open the paper bail by lifting it away from the platen.
FIGURE 18
4. Remove the left and right springs between the gap adjustment cams and the paper guide plate
(Figure 18, #1).
5. Using the grip-ring pliers or the small, flat-blade screwdriver, remove the E-rings on the left and right gap adjustment cams (Figure 18, #2).
6. Move the left and right gap adjustment cams
(Figure 18, #3) inward, toward the platen.
FIGURE 19
7. Using the flat-blade screwdriver, move the platen catches (Figure 19, #1) inward, toward the platen.
FIGURE 20
8. Remove the E-ring securing the cut sheet feeder idler gear (Figure 20, #1), and remove the idler gear.
Hint: It is easier to remove the idler gear if you first align the teeth of the two gears so they mesh.
9. Lift the platen from the mechanical assembly.
Replace Clean the paper-out sensor before you replace the platen assembly. Refer to Section 4, Preventive Maintenance for instructions.
1. Place the platen assembly in the mechanical assembly.
2. Replace the cut sheet feeder idler gear and snap the E-ring into place.
3. Move the left and right platen catches outward until they engage fully with the platen holder.
4. Snap the left and right gap adjustment cam E-rings into place. Make sure the metal washer is behind the E-ring.
5. Attach the left and right springs between the gap adjustment cams and the paper guide plate.
6. Replace the card guide and perform the "Card Guide Adjustment," Section 3, Adjustments.
7. Replace the main cover.
o PINCH ROLLER ASSEMBLY
Materials Required None
Remove 1. Remove the platen assembly.
FIGURE 21
2. Simultaneously lift and flip back the paper guide plate (Figure 21, #1) to expose the pinch roller assembly.
3. Lift out the pinch roller assembly.
Replace 1. Place the pinch roller assembly in position.
FIGURE 22
Make sure the positioning pins on each roller assembly mate with their corresponding slots in the mechanical assembly (Figure 22, #1).
2. Return the paper guide plate to its original position.
3. Replace the platen assembly.
o PAPER-OUT SENSOR
Materials Required Small, diagonal cutters
Needlenose pliers
Remove 1. Remove the mechanical assembly.
2. Remove the platen assembly.
FIGURE 23
3. Remove the left and right springs between the paper pan and the paper-guide plate (Figure 23, #1).
4. Remove the paper pan.
5. Cut the cable ties that hold the paper-out sensor cable to the rest of the bundle of cables.
FIGURE 24
6. Use the needlenose pliers to remove the paper-out sensor arm (Figure 24, #1) from the release lever shaft (Figure 24, #2).
7. Gently, turn the mechanical assembly over and place it on a padded work surface. Using the needlenose pliers, squeeze in the two tabs on the paper-out sensor holder. Then push the holder up.
8. Gently, turn the mechanical assembly over and place it on the padded work surface. Remove the paper-out sensor holder by working it out from under the release lever shaft.
Replace Note: Avoid touching the optical sensor while performing these steps.
FIGURE 25
1. Route the paper-out sensor cable through the cut out in the mechanical assembly (Figure 25, #1).
2. Place the back end of the paper-out sensor holder under the release lever shaft. Then slide the holder back until it is positioned in the opening in the mechanical assembly.
3. Press the holder down into the opening until you hear a click.
4. Snap the paper-out sensor arm onto the release lever shaft. The arm should face toward the front of the printer.
5. Attach the left and right springs between the paper pan and the paper guide plate. The paper-guide plate should be oriented so that the solid portion is toward the rear of the mechanical assembly.
6. Place the paper guide plate in position.
7. Replace the platen assembly.
8. Replace the mechanical assembly.
o TRACTOR DRIVE GEAR
Materials Required Grip-ring pliers or small, flat-blade screwdriver
Remove 1. Remove the tractor assembly.
2. Using the grip-ring pliers or the screwdriver, remove the E-ring holding the tractor drive gear in place.
3. Slide the drive gear from the shaft.
Replace 1. Slide the drive gear onto the shaft with the slotted portion of the gear on the inside.
2. Snap the E-ring into place to secure the drive gear to the shaft.
3. Replace the tractor assembly.
o CASSETTE LATCH
Materials Required Small, flat-blade screwdriver
Remove 1. Remove the main cover.
2. Use the screwdriver to pry the inside of the cassette latch inward, toward the center of the printer, and upward.
Replace 1. Place the cassette latch in position and press down until you hear a click.
2. Replace the main cover.
o MAIN BOARD
Materials Required #2 Phillips screwdriver
Remove 1. Remove the main cover.
2. Orient the printer on your workbench so that the main board is near you.
3. Disconnect the following cables from the main board:
Power supply cable from CN1 (Figure 26, #1)
Auto load solenoid cable from CN8
(Figure 26, #2)
Cut sheet feeder switch cable from CN11
(Figure 26, #3)
Carrier motor cable from CN5 (Figure 26, #4)
Paper-out sensor cable from CN9
(Figure 26, #5)
Paper handling change switch cable from CN12 (Figure 26, #6)
Platen gap adjustment sensor cable from CN18 (Figure 26, #7)
Home position switch cable from CN10
(Figure 26, #8)
Paper feed motor cable from CN6
(Figure 26, #9)
Color ribbon assembly cable from CN7
(Figure 26, #10)
Print head flexible relay PCBs from CN3 and CN4 (Figure 26, #11)
FIGURE 26
4. Remove the two Phillips screws (Figure 26, #12) securing the main board to the base of the printer.
5. Lift the edge of the main board closest to you, and after it clears the case, pull it toward you to remove it from the printer.
Replace 1. Put the front edge of the main board into the four plastic clips in the base of the printer (Figure 27, #1). Lower the rear edge of the board into place.
FIGURE 27
2. Install the Phillips screw (Figure 28, #12) that secures the right side of the main board to the base of the printer. Also, be sure to reattach the ground braid (Figure 28, #13).
3. Install the Phillips screw (Figure 28, #14) at the left side of the main board.
FIGURE 28
4. Connect the following cables to the main board:
Power supply cable from CN1 (Figure 28, #1)
Note: Be careful to route the power supply cable away from the aluminum heatsink at the rear of the printer.
Auto load solenoid cable from CN8
(Figure 28, #2)
Cut sheet feeder switch cable from CN11
(Figure 28, #3)
Carrier motor cable from CN5 (Figure 28, #4)
Paper-out sensor cable from CN9
(Figure 28, #5)
Paper-handling change switch cable from CN12 (Figure 28, #6)
Platen gap position sensor cable from CN18 (Figure 28, #7)
Home position switch cable from CN10
(Figure 28, #8)
Paper feed motor cable from CN6
(Figure 28, #9)
Color ribbon assembly cable from CN7
(Figure 28, #10)
Print head flexible relay PCBs from CN3 and CN4 (Figure 28, #11)
5. Replace the main cover.
o FUSES
Materials Required Fuse puller or a small, flat-blade screwdriver
Replacement fuse of the correct voltage and amperage
Remove 1. Remove the main cover.
2. Use either the fuse puller or the flat-blade screwdriver to remove the desired fuse. (Refer to "Illustrated Parts," Section IPL, for fuse placement information.)
Replace 1. Snap a fuse of the correct size into the fuse holder.
Power Supply Fuse Rating: 250 Volts/3 Amps
Main Board Fuse Ratings:
FU1 125 Volts/8 Amps
FU2 125 Volts/3 Amps
FU3 125 Volts/1.5 Amps
2. Replace the main cover.
o POWER SUPPLY ASSEMBLY
Materials Required #2 Phillips screwdriver
Long needlenose pliers
Sharp knife
Soldering iron
Rosin-core solder (60% tin, 40% lead)
Pen
Masking tape
1 inch of heat-shrink tubing
Heat gun
Components The group of components that make up the power supply assembly consists of the AC inlet receptacle, the AC power switch, the power transformer, the noise filter PCA, and the power supply itself, which is part of the main board. The following procedures deal with the removal and replacement of the first four items mentioned. If the power supply itself is identified as faulty, go to the main board take-apart section.
AC Power To remove or replace the AC power switch, perform the
Switch following procedure:
Remove 1. Remove the main cover.
2. Remove the power switch (Figure 29, #1) from the case by pressing, with the needlenose pliers, the two plastic tabs at the sides of the switch and, at the same time, pushing the switch out of the case.
3. Remove the four power switch wires through the slot (Figure 29, #2) in the case.
FIGURE 29
4. Using the knife, cut away the heat-shrink tubing from the four power switch posts.
5. Mark the four wires connected to the power switch with the numbers 1 through 4, starting in the upper left corner and proceeding clockwise.
6. Unsolder the four wires from the power switch.
Replace 1. Slide a 1/4-inch length of heat-shrink tubing on each of the power switch wires.
2. Strip 1/8 inch of insulation from each of the power switch wires, and tin the wire.
3. Solder the four wires to the power switch. The wire marked number 1 should be soldered to the post in the upper-left corner and each wire to the post clockwise to the previous one.
4. Use the heat gun to shrink the heat-shrink tubing around each connection.
5. Place the four power switch wires into the slot in the bottom cover of the printer.
6. Place the power switch into its corresponding opening in the bottom cover of the printer and push until it clicks into place.
Note: Make sure that the 0 on the power switch is toward the rear of the printer.
7. Replace the main cover.
Transformer/ The transformer and noise filter are attached to the
Noise Filter PCA transformer/noise filter PCA bracket. To remove or
Assembly Bracket replace this bracket with the transformer and filter board on it, perform the following procedure:
Remove 1. Remove the main cover.
2. Disconnect the transformer cable from main board connector CN1 (Figure 30, #1).
FIGURE 30
3. Remove the power switch from the case by pressing, with the needlenose pliers, the two plastic tabs at the sides of the switch and, at the same time, pushing the switch out of the case.
4. Remove the four power switch wires by pulling them through the slot in the case.
5. Remove the four Phillips screws (Figure 31, #1) that secure the transformer/filter board assembly bracket to the base of the printer.
FIGURE 31
6. Carefully pivot the transformer/noise filter PCA assembly bracket toward the mechanical assembly. Once the noise filter PCA clears the AC power receptacle, slide the bracket toward the rear of the printer and carefully place the bracket assembly on the workbench beside or behind the printer.
7. Remove the AC power receptacle from the base of the printer by pushing the two plastic retaining clips toward the front of the printer and sliding the receptacle up and out.
Replace 1. Rest the transformer/noise filter PCA assembly
bracket behind the base of the printer near where it is to be installed, and slide the power receptacle into its two plastic retaining clips until it clicks into position.
2. Move the assembly bracket into position in the printer and verify that:
No cables are caught underneath.
The metal bracket at the left side is above the assembly bracket (Figure 32, #1).
The assembly bracket is within its plastic retaining clip on the right side (Figure 32, #2).
(Graphic not available)
FIGURE 32
3. Place the four power switch wires in the slot in the base of the printer.
4. Place the power switch in its corresponding opening in the base of the printer, and push until the switch clicks into place.
Note: Make sure that the 0 on the power switch is toward the rear of the printer.
5. Replace the four Phillips screws that secure the transformer/filter board assembly bracket to the base of the printer.
6. Connect the transformer cable to main board connector CN1.
7. Replace the main cover.
Transformer To remove the transformer, perform the following procedure.
Remove 1. Remove the main cover.
2. Disconnect the transformer cable from main board connector CN1 (Figure 33-A, #1).
FIGURE 33-A
3. Using the needlenose pliers, squeeze each of the four plastic standoffs to release the noise filter PCA.
4. Mark the two transformer wires connected to the noise filter PCA as shown in Figure 33-B.
FIGURE 33-B
5. Desolder these two wires from the noise filter PCA.
6. Remove the three Phillips screws securing the transformer to the transformer/noise filter PCA assembly bracket (Figure 33-C, #1) and remove the transformer.
FIGURE 33-C
Replace 1. Place the transformer in position on the transformer/filter board assembly bracket and replace the three Phillips screws that secure it to the bracket.
2. Solder the two wires to the noise filter PCA. Match the numbers marked on the wires with those in Figure 33-B for correct placement.
3. Place the noise filter PCA in position against the standoffs and press each corner until you hear a click.
4. Plug the connector from the transformer into CN1 on the main board.
5. Replace the main cover.
Universal To remove or replace a universal transformer, you must
Transformer remove the transformer/noise filter PCA assembly bracket first, since you have to remove the voltage selector switch.
Remove 1. Remove the transformer/noise filter PCA assembly bracket.
2. Mark the two transformer wires connected to the noise filter PCA as shown in Figure 34-A.
FIGURE 34-A
3. Remove the two flat-head 8 x 32 self-tapping screws (Figure 34-B,#1) from the bottom of the bracket assembly. These screws hold the voltage selector switch (Figure 34-B,#2) in place.
FIGURE 34-B
4. Remove the three Phillips screws (Figure 34-C) that secure the transformer to the transformer/noise filter PCA assembly bracket, and remove the transformer.
FIGURE 34-C
Replace 1. Place the transformer in position on the transformer/filter board assembly bracket, and replace the three Phillips screws.
2. Place the voltage selector switch over the hole in the bracket, and secure it using the two flat-head screws. The screws go from the bottom of the bracket into the switch.
3. Solder the two wires to the noise filter PCA. Match the numbers marked on the wires with those in Figure 34-A for correct placement.
4. Place the noise filter PCA in position against the standoffs and press each corner until you hear a click.
5. Replace the transformer/filter board assembly bracket.
6. Replace the main cover.
Noise Filter To remove the noise filter PCA, perform the following
PCA procedure:
Remove 1. Remove the main cover.
2. Using the needlenose pliers, squeeze each of the four plastic standoffs to release the noise filter PCA.
3. Mark the wires connected to the noise filter PCA as shown in Figure 35.
FIGURE 35
4. Desolder each of the wires.
Replace 1. Solder each of the wires to the noise filter PCA. Match the numbers marked on the wires with those in Figure 35 for correct placement.
2. Place the noise filter PCA in position against the standoffs, and press each corner until you hear a click.
3. Replace the main cover.
o HOME POSITION SWITCH
Materials Required #2 Phillips screwdriver
Small diagonal cutters
Remove 1. Remove the main cover.
FIGURE 36
2. Disconnect the home position switch cable from main board cable CN10 (Figure 36, #1).
FIGURE 37
3. Remove the Phillips screw (Figure 37, #1) securing the home position switch to the mechanical assembly, and remove the switch.
4. Cut the cable ties that hold the home position switch cable to the rest of the cables routed to the main board.
Replace 1. Place the home position switch in position, and partially screw in the Phillips screw that secures the switch to the mechanical assembly. Be sure the nipple on the bracket is seated in its mating hole in the mechanical assembly.
2. Route the home position switch cable to the rear of the printer, and connect it to main board connector CN10.
3. Perform the "Home Position Switch Adjustment," Section 3, Adjustments.
4. Replace the main cover.
o CUT SHEET FEEDER SWITCH
Materials Required #1 Phillips screwdriver
Remove 1. Remove the main cover.
FIGURE 38
2. Remove the Phillips screw that secures the cut sheet feeder switch to the paper bail/platen bracket (Figure 38, #1).
3. Remove the switch and the cable from the cable clips on the paper bail/platen bracket.
FIGURE 39
4. Disconnect the cable from main board connector CN11 (Figure 39, #1).
5. Remove the cable from the cable clip on the back of the mechanical assembly.
6. Remove the switch.
Replace 1. Mount the cut sheet feeder switch on the positioning pin of the paper bail/platen bracket, with the lever pointing down. Secure the switch with the Phillips screw.
FIGURE 40
2. Route the cable through the cable clips on the paper bail/platen bracket (Figure 40, #1).
3. Route the cable through the cable clip on the back of the mechanical assembly.
4. Connect the cable to main board connector CN11.
5. Replace the main cover.
o CARRIER DRIVE MOTOR
Materials Required #2 Phillips magnetic screwdriver
Remove 1. Remove the main cover.
FIGURE 41
2. Loosen the Phillips screw that holds the ribbon gear unit in place (Figure 41, #1).
3. Remove the carrier belt from the pulley on the ribbon gear unit.
4. Cut the cable ties that hold the carrier motor cable to the rest of the cables in the bundle.
FIGURE 42
5. Disconnect the carrier motor cable from main board connector CN5 (Figure 42, #1).
(Graphic not available)
FIGURE 43
6. Remove the three Phillips screws that secure the carrier motor to the support plate assembly
(Figure 43, #1).
7. Lift the carrier motor out of the printer.
Replace 1. Place the carrier belt around the pulley on the ribbon gear unit.
2. Place the carrier motor and the support plate on the support plate assembly.
3. Check under the carrier motor and make sure the carrier belt is around the gear of the carrier motor. If it isn't, work it onto the gear with your forefinger.
4. Install the three Phillips screws that secure the carrier motor to the support plate assembly and tighten them.
5. Verify that the carrier assembly moves freely in both directions.
6. Attach the carrier motor cable to main board connector CN5.
7. Tighten the Phillips screw that holds the ribbon gear unit in place.
o AUTO-LOAD SOLENOID
Materials Required #2 Phillips screwdriver
Small, diagonal cutters
Remove 1. Remove the mechanical assembly.
2. Cut the cable ties that hold the auto-load solenoid cable to the rest of the cables in the bundle.
FIGURE 44
3. Disconnect the auto-load solenoid cable from main board connector CN8 (Figure 44, #1).
FIGURE 45
4. Remove the Phillips screw that secures the auto-load solenoid to the right-side frame (Figure 45, #1) and remove the solenoid.
Hint: The opening in the arm of the auto-load solenoid is slotted so you'll have to rotate the arm slightly to unhook it from the paper bail bracket.
Replace 1. Place the auto-load solenoid in place against the right side frame and hook the arm to the paper bail bracket.
Note: Be sure the spring is replaced between the arm and the solenoid.
2. Replace the Phillips screw to secure the solenoid to the right-side frame.
3. Connect the auto-load solenoid cable to main board connector CN8.
4. Replace the mechanical assembly.
o MECHANICAL ASSEMBLY
Materials Required Phillips screwdriver
Small, diagonal cutters
Remove 1. Remove the main cover.
2. Slide the carrier assembly to the far left side of the printer.
FIGURE 46
3. Remove the two flexible PCB holders
(Figure 46, #1) by pulling the holder up from the center.
FIGURE 47
4. Place the flatblade screwdriver in the slot of the flexible relay PCB connector (Figure 47, #1). Gently rotate the screwdriver in either direction until the sliding portion moves away from the rest of the connector. Slide the cable from the connector.
5. Repeat step 4 for the other connector.
FIGURE 48
6. Loosen, but do not remove, the three screws that secures the mechanical assembly to the bottom cover (Figure 48, #1).
7. Remove the Phillips screw (Figure 48, #2) that secures the ground braid to the rear of the mechanical assembly.
8. Remove the Phillips screw (Figure 48, #3) that attaches the power supply bracket to the rear of the mechanical assembly.
9. Remove the two Phillips screws that secure the fixer bar to the mechanical assembly, if present
(Figure 48, #4).
10. Open the cable clamp (Figure 48, #5) at the right rear side of the printer, and remove the cables from the clamp.
FIGURE 49
11. Disconnect the following cables from the main board:
Auto-load solenoid cable from CN8
(Figure 49, #1)
Cut sheet feeder switch cable from CN11
(Figure 49, #2)
Carrier motor cable from CN5 (Figure 49, #3)
Paper-out sensor cable from CN9
(Figure 49, #4)
Paper-detect switch cable from CN12
(Figure 49, #5)
Platen gap position sensor cable from CN18
(Figure 49, #6)
Home position switch cable from CN10
(Figure 49, #7)
Paper feed motor cable from CN6
(Figure 49, #8)
Color ribbon assembly cable from CN7
(Figure 49, #9)
FIGURE 50
12. Use the flat-blade screwdriver to release the two plastic tabs holding the mechanical assembly to the bottom cover (Figure 50, #1). As you release the first tab, use your other hand to hold that side of the mechanical assembly above the tab, and then release the other tab.
13. Carefully lift the mechanical assembly from the bottom cover. Don't be afraid to use a little bit of force to pull the assembly loose.
Replace 1. Place the mechanical assembly in position in the bottom cover.
Be sure to engage the rubber feet at the rear of the mechanical assembly with the tabs in the bottom cover (Figure 51, #1).
Be sure you don't pinch any wires under the mechanical assembly.
FIGURE 51
2. Press down the mechanical assembly until you hear a click.
Check the alignment posts (Figure 50, #2) to make sure the assembly is correctly positioned.
3. Tighten the three screws securing the mechanical assembly to the bottom cover (Figure 50, #3).
4. Place the fixer bar (Figure 50, #4) in position, and replace the two Phillips screws (Figure 50, #5).
5. Attach the ground braid (Figure 50, #6) to the mechanical assembly with the Phillips screw.
6. Replace the power supply bracket screw
(Figure 50, #7).
7. Route the auto-load solenoid and platen gap position sensor cables (Figure 50, #8) through the cable clamp (Figure 50, #9), and close the clamp.
8. Connect the following cables to the main board:
Auto load solenoid cable from CN8
(Figure 52, #1)
Cut sheet feeder switch cable from CN11
(Figure 52, #2)
Carrier motor cable from CN5
(Figure 52, #3)
Paper-out sensor cable from CN9
(Figure 52, #4)
Paper-detect switch cable from CN12
(Figure 52, #5)
Platen gap position sensor cable from CN18
(Figure 52, #6)
Home position switch cable from CN10
(Figure 52, #7)
Paper feed motor cable from CN6
(Figure 52, #8)
Color ribbon assembly cable from CN7
(Figure 52, #9)
FIGURE 52
9. Take the print head cable with the narrower connector (this will be the cable on top that exits from the carrier assembly), and slide the cable into the flexible relay PCB connector on the left.
10. While holding the cable in place, press the sliding portion of the connector toward the body of the connector until it clicks into place.
11. Repeat steps 9 and 10 for the other cable, the one with the wider connector.
12. Replace the two flexible PCB holders.
13. Replace the main cover.
o PAPER-DETECT SWITCH
Materials Required Phillips screwdriver
Small, diagonal cutters
Remove 1. Remove the mechanical assembly.
2. Cut the cable ties that hold the paper-detect switch cable to the cables in the rest of the bundle.
3. Remove the Phillips screw that secures the paper- detect switch to the paper-guide plate.
Replace 1. Place the paper-detect switch in position on the paper-guide plate. Make sure the tab on the guide plate is aligned with the corresponding circular opening in the switch.
2. Replace the Phillips screw that secures the switch to the paper guide plate. As you tighten the screw, make sure the switch is correctly positioned.
3. Replace the mechanical assembly.
o COLOR RIBBON MOTOR ASSEMBLY
Materials Required #2 Phillips screwdriver
Jeweler's Phillips screwdriver
Small, diagonal cutters
Needlenose pliers
Remove 1. Remove the mechanical module.
2. Cut the cable ties that hold the color ribbon motor and ribbon home position switch cables to the rest of the cables in the bundle.
3. Using the needlenose pliers, rotate the rubber grommet holding the ribbon home position switch cable to the mechanical module. Rotate the grommet until the slot is even with the slot in the metal bracket.
4. Pull the home position switch cable from the grommet and bracket.
FIGURE 53
5. Remove the three Phillips screws that secure the color ribbon motor assembly to the mechanical module (Figure 53, #1).
6. Remove the color ribbon motor assembly.
Replace 1. Rotate the left shift gear so that the opening is pointing toward the bottom of the bracket.
2. Rotate the carriage shaft toward you until it stops.
(Graphic not available)
FIGURE 54
3. Place the ribbon motor assembly against the frame. The left shift gear should engage with the carriage shaft. Also, the projection at the base of the ribbon motor holder should be inserted into the frame (Figure 54).
(Graphic not available)
FIGURE 55
4. Put the tab shown in Figure 55 into the groove of the left gear cam.
5. Install the two Phillips screws that attach the motor assembly to the mechanical module.
6. Attach the ribbon switch to the frame using the
2 x 6 mm screw.
7. Place the ribbon switch wire in the rubber grommet and rotate the grommet with the needlenose pliers 90 degrees in either direction.
FIGURE 56
8. Connect the ribbon motor and switch cable to connector CN7 on the main board (Figure 56, #1).
9. Replace the mechanical module.
o PAPER FEED MOTOR
Materials Required #2 Phillips screwdriver
Small, diagonal cutters
Remove 1. Remove the mechanical module.
2. Cut the cable ties that hold the paper feed motor cable to the rest of the cables in the bundle.
FIGURE 57
3. Disconnect the paper feed motor cable from main board connector CN6 (Figure 57, #1).
FIGURE 58
4. Remove the four Phillips screws that secure the paper feed motor to the paper feed motor bracket (Figure 58, #1). Remove the paper feed motor.
Replace 1. Place the paper feed motor in position against the paper feed motor bracket. Orient the motor so that the wires exit towards the rear of the printer.
Note: Hold the paper feed motor in position and rotate the platen back and forth, and make sure no binding occurs between the paper feed motor gear and the other gears in the gear train.
2. Replace the four Phillips screws that hold the paper feed motor to its bracket. (The longer screws are used on the bottom of the motor.)
3. Connect the paper feed motor cable to main board connector CN6.
4. Replace the mechanical module.
o GEAR LINKAGE ASSEMBLY
Materials Required #2 Phillips screwdriver
Grip-ring pliers or small, flatblade screwdriver
Remove 1. Remove the mechanical assembly.
FIGURE 59
2. Remove the four Phillips screws securing the paper feed motor and bracket to the mechanical assembly (Figure 59, #1). Set the motor on the work surface next to the mechanical assembly.
3. Using the grip-ring pliers or the small screwdriver, remove the E-ring (Figure 59, #2) securing the idler gear (Figure 59, #3) and the upper portion of the gear linkage assembly to the upper post on the mechanical assembly. Remove the idler gear.
4. Remove the Phillips screw securing the lower portion of the gear linkage assembly to the release lever shaft (Figure 59, #4).
5. Use the flatblade screwdriver to gently pry the lower portion of the gear linkage assembly from the release lever shaft. The fit is quite tight, so don't be afraid to use a little extra force to separate the two.
6. Remove the gear linkage assembly.
Replace 1. Align the opening in the lower portion of the gear linkage assembly with the release lever shaft.
2. Place the opening on the upper portion of the gear linkage assembly on the post on the mechanical assembly.
3. Replace the idler gear on the upper post.
4. Snap the E-ring into place to hold the idler gear and the gear linkage assembly to the upper post.
5. Replace the Phillips screw at the lower portion of the gear linkage assembly.
6. Put the paper feed motor and bracket into position, and replace the three Phillips screws. (The two longer screws are used on the bottom of the motor.)
7. Replace the mechanical assembly.
o OPTION CARD
Materials Required #2 Phillips screwdriver
Remove 1. Open the front and rear covers.
FIGURE 60
2. Remove the Phillips screw that secures the option card cover to the main cover (Figure 60, #1). Remove the option card cover.
3. Carefully, lift the option card straight up from its mating connector. DO NOT try to remove the card fully from the printer yet.
FIGURE 61
4. Disconnect the ground wire for the metal lug on the main board (Figure 61, #1).
5. Remove the card from the printer.
Replace 1. Locate the metal lug on the main board and attach the ground wire.
2. Hold the card on the right side, with the component side down, and lower the card onto the plastic support post.
3. Press the left side of the card down firmly to fasten the card's connector to the printer's connector.
4. Replace the option card cover and its Phillips screw.
Apple Technical Procedures
ImageWriter LQ
Section 3 Adjustments
o CONTENTS
3.3 Print Head Gap
3.6 Platen Gap and Parallelism
3.10 Card Guide
3.12 Color Ribbon Home Position
3.14 Color Ribbon Parallelism
3.16 Horizontal Registration
3.18 Home Position Switch
Note: If a step is underlined, detailed instructions for that step can be found in Section 2, Take-Apart.
o PRINT HEAD GAP
Materials Required Macintosh Peripheral Tests disk
#2 Phillips screwdriver
Metric thickness gauge
Procedure 1. Using the Macintosh Peripheral Tests disk, perform "Print TestWide." (Refer to Section 5, Diagnostics.)
2. Be sure the power is off.
3. Remove the ribbon cartridge. (Refer to Section 1, Basics.)
4. Remove the card guide.
(Graphic not available)
FIGURE 1
5. Check to see that the paper thickness lever
(Figure 1, #1) is pushed all the way toward the back of the printer, to the number-one position.
6. Move the carrier assembly to the center of the printer (Figure 1, #2).
FIGURE 2
7. Loosen the two screws that secure the print head (Figure 2, #1).
Note: Be careful not to lean on the front cover.
8. Adjust the gap by moving the print head forward or backward so that a thickness gauge of 0.35 mm (Figure 2, #2) can be inserted between the print head and platen, and a 0.4 mm gauge cannot.
The print head is properly adjusted when a 0.35 mm gauge can be inserted without any resistance and a 0.4 mm gauge drags slightly.
Note: Ensure that the print head is parallel to the platen and that the carrier assembly is not lifted up during measurement.
If you are unable to obtain a proper adjustment, complete step 9, skip steps 10 through 13, and proceed to the "Platen Gap and Parallelism" adjustment.
9. Tighten both screws securing the print head.
10. Check the gap at the extreme right and extreme left of the platen.
11. Rotate the platen a half-revolution and recheck the gap at the center, extreme right, and extreme left.
If the gap does not stay in adjustment across the platen, skip steps 12 and 13 and proceed to the "Platen Gap and Parallelism" adjustment.
12. Replace the card guide.
Note: When installing the card guide, be sure to perform the "Card Guide" adjustment.
13. Replace the ribbon cartridge.
o PLATEN GAP AND PARALLELISM
Materials Required #2 Phillips screwdriver
8 mm, Open-end wrench
Metric thickness gauge
Procedure 1. Perform the "Print Head Gap" adjustment.
2. Be sure the power is off.
3. Remove the ribbon cartridge. (Refer to Section 1, Basics.)
4. Remove the card guide.
5. Push the paper thickness lever (Figure 3, #1) toward the back of the printer, to the number-one position.
6. Loosen the eccentric roller set screws on both the left (Figure 3, #2) and right sides of the printer.
Note: Be careful not to lean on the front cover.
7. Adjust the gap, with the carrier assembly at the extreme left of the platen, by turning the hexagon-shaped nut on the left eccentric roller (Figure 3, #3) and then on the right eccentric roller.
a) You should be able to insert a 0.35 mm thickness gauge (Figure 3, #4), but not a 0.4 mm gauge, between the print head and the platen.
b) The print head is properly adjusted when a 0.35 mm gauge can be inserted without any resistance and a 0.4 mm gauge drags slightly.
Note: Be careful not to lift up on the carrier assembly during measurement.
(Graphic not available)
FIGURE 3
(Graphic not available)
FIGURE 4
8. Move the carrier to the extreme right and adjust the gap as in step 7.
9. Move the carrier to the center and repeat step 7.
10. Tighten the eccentric roller set screws (Figure 4, #1) on both the left and right sides of the printer while holding the hexagon nut (Figure 4, #2) with the wrench.
11. Check the gap at the extreme left, extreme right, and center of the printer. If all three checkpoints are not in adjustment, repeat steps 6 through 10 until they are.
12. Rotate the platen a half-revolution and check the gap at the left, right, and center of the printer. If all three checkpoints are not in adjustment, repeat steps 6 through 11 until they are.
13. Replace the card guide.
Note: When installing the card guide, be sure to perform the "Card Guide" adjustment.
14. Replace the ribbon cartridge.
o CARD GUIDE
Materials Required #1 Phillips screwdriver
1 sheet of 24-lb. paper
Procedure 1. Push the paper thickness lever (Figure 5, #1) toward the back of the printer, to the number-one position.
FIGURE 5
2. Be sure the power is off.
3. Move the carrier assembly to the center of the printer (Figure 5, #2).
4. Loosen the two card guide set screws (Figure 5, #3).
(Graphic not available)
FIGURE 6
5. Roll the sheet of paper between the card guide and the platen (see Figure 6, #1).
6. Gently push forward on the card guide until it stops against the paper (see Figure 6, #2).
7. Tighten the two card guide set screws (Figure 6, #3) while holding the card guide in position.
o COLOR RIBBON HOME POSITION
Materials Required Macintosh Peripheral Tests disk
#2 Phillips screwdriver
DIP switch setter
Procedure 1. Using the Macintosh Peripheral Tests disk, perform "Print TestWide." (Refer to Section 5, Diagnostics.)
2. Be sure the power is off.
FIGURE 7
3. Compare your printout with the color sequence of the ribbon to determine whether the printer is printing above or below the center of the color bands (Figure 7, #1).
4. Adjust the print position to the center of the color bands by changing the DIP switch settings one at a time.
When the print position is above the center of the color bands, refer to Table 1. When the print position is below the center of the color bands, refer to Table 2.
TABLE 1
TABLE 2
5. Repeat steps 1 through 4 until the print position is in the center of the color bands.
o COLOR RIBBON PARALLELISM
Materials Required Macintosh Peripheral Tests disk
#2 Phillips screwdriver
Procedure Note: The "Color Ribbon Home Position" adjustment must be made before completing this adjustment.
1. Be sure the power is off.
FIGURE 8
2. Compare your printout with the color sequence of the ribbon to determine whether the printer is printing above or below the center of the color bands (Figure 8, #1).
3. Remove the ribbon cartridge. (Refer to Section 1, Basics.)
(Graphic not available)
FIGURE 9
4. Loosen the set screw (Figure 9, #1) on the ribbon shaft holder.
5. Adjust the print position by slightly moving the ribbon shaft holder up or down (Figure 9, #2).
When the print position is above the center of the color bands, move the holder upward. When the print position is below the center of the color bands, move the holder downward.
6. Tighten the set screw on the ribbon shaft holder.
7. Replace the ribbon cartridge.
8. Using the Macintosh Peripheral Tests disk, perform "Print TestWide." (Refer to Section 5, Diagnostics.)
9. Repeat steps 2 through 8 until the print position is centered.
o HORIZONTAL REGISTRATION
Materials Required Macintosh Peripheral Tests disk
DIP switch setter
Procedure 1. Using the Macintosh Peripheral Tests disk, perform the "Horizontal Registration" test. (Refer to
Section 5, Diagnostics.)
2. Be sure the power is off.
3. Check the printout and determine which set of lines provides the best horizontal registration. The best horizontal position produces the straightest set of lines.
Using Tables 3 and 4, and Figure 10, set DIP switches 3-6, 3-7, and 3-8 according to the best registration selected on the printout. (1 = On;
0 = Off.)
TABLE 3
LEFT MOVEMENT
TABLE 4
RIGHT MOVEMENT
(Graphic not available)
FIGURE 10
o HOME POSITION SWITCH
Materials Required Macintosh Peripheral Tests disk
#2 Phillips screwdriver
Procedure 1. Using the Macintosh Peripheral Tests disk, perform the "Horizontal Registration" test. (Refer to Section 5, Diagnostics.)
2. Be sure the power is off.
3. Move the print head to the right side of the platen.
FIGURE 11
4. Loosen the screw (Figure 11, #1) securing the home position switch (Figure 11, #2).
5. Reload your printout into the printer.
Note: Be sure the left edge of the sheet of paper aligns with the red line on the paper bail.
6. Check the alignment of the first vertical line (print home position) of the printout (Figure 11, #3) with the black line on the paper bail.
When the print is to the right of the black line, move the home position switch left. When the print is to the left of the black line, move the home position switch right.
7. Tighten the screw (Figure 11, #1) securing the home position switch (Figure 11, #2).
8. Repeat steps 1 through 7 until the print home position is aligned.
Apple Technical Procedures
ImageWriter LQ
Section 4 – Troubleshooting
o CONTENTS
4.3 Introduction
4.3 Before You Start
4.3 How to Use the Symptom/Cure Chart
4.4 Preliminary Checks
4.4 Printer
4.7 Cut Sheet Feeder
4.9 Symptom/Cure Chart
4.9 Power Problems
4.9 Communication Problems
4.9 Paper Feed Problems
4.10 Carrier Problems
4.11 Printing Problems
4.12 Color Printing Problems
4.12 Other Problems
4.13 Testing the Primary and Secondary Fuses
4.13 Testing the Power Switch
4.14 Testing the Home Position Switch
4.15 Testing the Carrier Drive Motor
4.16 Testing the Paper-Handling Change Switch
4.17 Testing the Paper Feed Motor
4.18 Testing the Auto-Load Solenoid
4.18 Testing the Paper-Out Sensor
4.20 Testing the Cover-Open Sensor
4.20 Testing the Color Ribbon Detect Switch
4.22 Testing the Color Ribbon Home Position Switch
4.23 Testing the Color Ribbon Motor
4.24 Testing the Control Panel Switches
Note If a step is underlined, detailed instructions for that step can be found in Section 2, Take-Apart.
o INTRODUCTION
Before Read the section titled "Preliminary Checks" before
You Start you begin troubleshooting. Items listed here do not require any disassembly, tools, or special setups and can save you time and your customer money when troubleshooting the ImageWriter LQ.
If the suggestions in "Preliminary Checks" do not correct the problem, proceed to the appropriate symptom/cure chart.
How to Use First locate the symptom that comes closest to
the Symptom/ describing the problem; then perform the first
Cure Chart corrective action on the solution list. If that corrective
action does not fix the problem, proceed to the next action. If you replace a module and find that the problem remains, reinstall the original module before proceeding.
If a step asks you to test something, the procedure can be located elsewhere in this section.
If a tested component is defective, replace it. If it is not defective, proceed to the next action listed.
o PRELIMINARY CHECKS
The following chart lists common problems that have simple solutions. Checking for these problems when you begin troubleshooting can save you time and effort.
Printer
• Power light off, 1. Try another electrical outlet.
no carrier movement 2. International units only Verify the setting of the
voltage selector switch.
3. Replace the power cord.
• Error light blinks – Close the front cover.
• Error light on, – No paper or improperly inserted paper.
Select light off
• No printing 1. Make sure the printer is selected.
2. Verify that the interface connections to the
printer are secure.
3. Verify the DIP switch settings using the list in
Section 1, Basics.
• Garbled printing 1. Verify the DIP switch settings using the list in Section 1, Basics.
2. Verify that the interface connections to the printer are secure.
• Software-specific – Try using a known-good piece of software.
problem
• No communication – Verify that DIP switch 2 position 4 is set to ON.
with option card
installed
• Paper feed difficulties 1. Verify the setting of the paper thickness lever.
binding, tearing, etc. 2. Check and, if necessary, clear the paper path.
• Torn paper 1. Verify the setting of the paper thickness lever.
2. Verify that the paper-feed lever is set to the type of paper being used.
3. Verify that the paper is correctly installed and, if using tractor feed paper, that the sprocket holes are properly engaged on the tractor sprockets.
• Printing too light 1. Verify the setting of the paper thickness lever.
2. Replace the ribbon.
• Printing too dark – Verify the setting of the paper thickness lever.
• Carrier strikes the 1. If 4-part carbonless forms are being used, make right-side frame sure they are within specifications. (Maximum
when printing on thickness is 0.55 millimeters.)
4-part carbonless 2. Be sure the paper is properly aligned.
forms or printing on 3. Verify the paper thickness lever is in the correct
the perforated edge position.
of tractor-feed paper
• Uneven print pattern – The printer is sensing a color ribbon carriage.
on self-test (four Make sure the black ribbon carriage is pressed
lines light–three down completely on the left side to activate the
lines dark) ribbon microswitch.
• Printing less – To get the best quality output when printing from a
then best quality Macintosh, the system file must have the correct fonts. Be sure the system has fonts in the same size as the desired output ("1X" font) as well as its 3–times equivalent ("3X" font). For example, if your document is in Times 12 point, you must have both Times 12 and Times 36 installed in your system file for highest quality output. If the 3X font is absent, the output will be scaled from an available font, and there will be some loss in print quality.
• Printing has 1. For the best print quality, instruct the customer to squashed lines; use the pull tractor and the bottom feed slot. The misregistration paper should be stacked at least 12 inches below problems when the printer. The straightness of this paper path using pin feed paper combined with the pull tractor helps to keep the paper securely around the platen. This paper path is strongly recommended for printing labels or multipart forms.
2. If the unit does not have a slotted table, instruct the user to be sure that the power cord or printer cable does not obstruct the paper path, and to avoid printing in the top and bottom one inch of the paper (the areas where the squashed line and misregistration problems will be the most apparent).
• Problems using – Instruct the customer to use the bottom feed slot, labels or multipart and the pull tractor for the highest quality output, forms and to avoid backing out paper, especially labels and forms. (Backing out labels onto the push tractor may cause labels to peel off onto the platen or may dislodge a mylar guide inside the printer.) Cut the paper at a perforation, and advance the paper forward to remove pinfeed paper from the printer.
• Printing on the – When printing from a Macintosh and using the platen or over a push tractor, set dip switch 2-8 ON to load paper
perforation when beneath the bail (about 1 inch beyond the print using the push line). This eliminates the possibility of printing on
tractor the platen or over a perforation when the printer
driver executes its reverse linefeeds at the
start of a print job.
DIP switch 2-8 controls how far the paper is loaded into the printer. The default setting brings the paper up to the first printable line when you do an automatic paper feed with paper loaded on the push tractor.
• Words touching or – If the printer is being used with a Macintosh,
slightly overlapping update to version 2.0 or greater of the LQ driver.
• Page setup – If the customer notices a format difference in the problems between document when printing from an ImageWriter LQ, different printers and then from a LaserWriter, inform the customer that he must use Page Setup from the File menu each time a different kind of printer is used. Since the ImageWriter LQ and LaserWriter have different imageable areas (the ImageWriter page size is slightly larger than that on the LaserWriter), Page Setup is necessary to reformat the document for ImageWriter LQ printing.
Cut Sheet Feeder
• No access to second – Make sure to set your dip switches (2-5 and 2-6) or third bin for the number of bins you have installed (see Table 10 in the Basics section). If these switches aren't set properly, the printer will not be able to access the second or third bin. The switches have to be set only once; if the Cut Sheet Feeder is removed to use pinfeed paper, you do not have to reset the switches.
• Printer does not – The ImageWriter LQ expansion bin can either be recognize bin 3 the second or third bin of the Cut Sheet Feeder. If the gear configuration plug is left in, the bin will function as bin 2; if the gear configuration is removed, the bin becomes bin 3.
• Paper skewed (bent) – Add 3.1 mm rubber bumpers to the bottoms of from expansion bin 3 expansion bins 2 and 3. See Additional Procedures for correct placement.
• Documents going into – Bins are selected through the Options button wrong bins on the Print dialog box of the software being used. You can select up to two bins per job, but your application must spool the whole document as a job. Currently some applications treat each page of a file as a separate job, and all pages will come out of the bin selected under "First Sheet From." Other applications will allow you to print one job from two different paper bins. Have the customer check whether the application used supports multiple–bin feeding.
• Envelope feeding – Since envelopes generally are thicker than cut problems sheets, the customer must be aware of the following
• Make sure to adjust the paper thickness lever when printing envelopes.
• Reset the paper thickness lever back to
position 1 when you resume printing on cut sheets.
• Because of the difference in paper thickness between cut sheet and envelopes, do not run cut sheets and envelopes in the same print job.
o SYMPTOM/CURE CHART
Power Problems Solutions
• Power light off 1. Test the primary fuse. If defective, replace it.
and no carrier 2. Test the three secondary fuses. If any are motion defective, replace the defective one(s).
3. Test the power switch. If defective, replace it.
4. Replace the main board.
5. Replace the transformer.
6. Replace the noise filter PCA.
Communication Problems Solutions
• No printing or – Perform the printer self-test.
garbled printing
If the self-test passes, run the diagnostics to test the main board.
If the self-test fails, replace the main board.
Paper Feed Problems Solutions
• No paper feed 1. Check the paper feed gear train and clear it if it is
obstructed.
2. Test the paper-handling change switch. If defective, replace it.
3. Test the paper feed motor. If defective, replace it.
4. Replace the main board.
• Paper bail doesn't 1. Test the auto-load solenoid. If defective, replace
automatically open it.
and close 2. Replace the main board.
Carrier Problems Solutions
• Carrier moves 1. Test the home position switch. If defective,
at power on, but replace it.
doesn't return to 2. Perform the "Home Position Switch Adjustment,"
home position Section 3, Adjustments.
3. Replace the main board.
• Power light on, 1. Check and, if obstructed, clear the carrier area.
no carrier motion 2. Test the carrier motor. If defective, replace it.
3. Replace the main board.
• Carrier strikes the – Perform the "Card Guide Adjustment," Section 3,
right-side frame Adjustments.
when printing on
4-part carbonless
forms or printing on
the perforated edge
of tractor-feed paper.
• Carrier moves 1. Test the home position switch. If defective,
at power on, but replace it.
doesn't return to 2. Perform the "Home Position Switch Adjustment,"
home position Section 3, Adjustments.
3. Replace the main board.
• Carrier strikes 1. Test the home position switch. If defective,
the left-side frame replace it.
on power up 2. Perform the "Home Position Switch Adjustment,"
home position Section 3, Adjustments.
3. Verify that the deflector pan is seated against the platen bar. If not, correct it.
4. Replace the main board.
Printing Problems
• Dots missing 1. Replace the print head.
2. Replace the main board.
3. Replace the print head to relay PCB cables.
4. Replace the relay PCB to main logic cables.
• Printing continues 1. Test the paper-out sensor. If defective, replace it. on a paper-out 2. Replace the main board.
condition 3. Replace the paper detect sensor.
• Carrier moves but 1. Replace the main board.
no printing 2. Replace the print head.
• Nothing printed, – Perform the printer self-test.
the carrier doesn't
move, and the power If the self-test passes, see Preliminary light is on Checks, No Printing.
If the self-test fails, replace the main board.
• Garbage printed – Replace the main board.
• Printing too light 1. Perform the "Print Head Gap Adjustment," Section 3, Adjustments.
2. Perform the "Platen Gap and Parallelism
Adjustment," Section 3, Adjustments.
• Printing too dark 1. Perform the "Print Head Gap Adjustment," Section 3, Adjustments.
2. Perform the "Platen Gap and Parallelism
Adjustment," Section 3, Adjustments.
• Printing continues 1. Test the cover-open sensor. If defective, replace
with front cover open the control panel PCA.
2. Replace the main board.
Color Printing Problems
• Color bleeding 1. If the bleeding is consistent across the page, perform the "Color Ribbon Home Position
Adjustment," Section 3, Adjustments.
2. If the bleeding increases or decreases across the page, perform the "Color Ribbon Parallelism Adjustment," Section 3, Adjustments.
• Wrong color printed 1. Test the color ribbon detect switch. If defective,
replace the color ribbon motor assembly.
2. Test the color ribbon home position switch. If
defective, replace the color ribbon motor assembly.
3. Test the color ribbon motor. If defective, replace
the color ribbon motor assembly.
4. Replace the main board.
• Only one color 1. Test the color ribbon motor. If defective, replace
is printed the color ribbon motor assembly.
2. Replace the main board.
Other Problems
• Control panel switches 1. Test the control panel switches. If defective, don't work replace the control panel PCA.
2. Replace the main board.
• Intermittent network – Replace ROM 02 on the logic board with problems—print head ROM 03.
resets when idle and/or
printer stops printing
o TESTING THE PRIMARY AND SECONDARY FUSES
Materials Required Digital multimeter
Procedure 1. Turn off the printer and remove the main cover.
2. Remove the fuse to be tested and place a probe at each end of the fuse.
The resistance of the fuse should be 0 ohms; if the resistance is not, replace the fuse.
o TESTING THE POWER SWITCH
Materials Required Digital multimeter
Needlenose pliers
Procedure 1. Turn off the printer and remove the main cover.
2. Remove the power switch from the case by pressing, with the needlenose pliers, the two plastic tabs at the sides of the switch and, at the same time, pushing the switch out of the case.
3. Connect the multimeter between the two white
wires of the power switch and toggle the switch on and off.
When you turn the power switch on (1), the resistance should be 0 ohms. When you turn the switch off (0), the resistance should be infinite.
If the resistances are not as indicated, replace the power switch.
4. Repeat step 3 for the black wires.
o TESTING THE HOME POSITION SWITCH
Materials Required Digital multimeter
Procedure 1. Turn off the printer and remove the main cover.
FIGURE 1
2. Disconnect the home position switch cable from
main board connector CN10 (Figure 1, #1).
FIGURE 2
3. Connect the multimeter between pins 1 and 2 of the
removed connector and toggle the home position
switch (Figure 2, #1) with your finger.
When you depress (close) the home position switch, the resistance should be 0 ohms. When you release (open) the switch, the resistance should be infinite.
If the resistances are not as indicated, replace the home position switch.
o TESTING THE CARRIER DRIVE MOTOR
Materials Required Digital multimeter
Procedure 1. Turn off the printer and remove the main cover.
FIGURE 3
2. Disconnect the carrier motor cable from main board connector CN5 (Figure 3, #1).
3. Connect the multimeter between the pins of the removed connector listed below and verify that resistances are as shown.
Pins to measure Resistance (Ohms)
1 and 3 1.3
1 and 5 1.3
2 and 4 1.3
2 and 6 1.3
3 and 5 2.6
4 and 6 2.6
If the resistances are not as shown, replace the
carrier motor.
o TESTING THE PAPER-HANDLING CHANGE SWITCH
Materials Required Digital multimeter
Procedure 1. Turn off the printer and remove the main cover.
FIGURE 4
2. Disconnect the paper-handling change switch cable from main board connector CN18 (Figure 4, #1).
(Graphic not available)
FIGURE 5
3. Connect the multimeter between pins 1 and 2 of the removed connector and alternately depress and release the paper-handling change switch
(Figure 5, #1).
When the paper release lever is depressed, the resistance should be 0 ohms. When the lever is released, the resistance should be infinite.
If the resistances are not as shown, replace the paper-handling change switch.
o TESTING THE PAPER FEED MOTOR
Materials Required Digital multimeter
Procedure 1. Turn off the printer and remove the main cover.
FIGURE 6
2. Disconnect the paper feed motor cable from main board connector CN6 (Figure 6, #1).
3. Connect the multimeter between the pins of the removed connector listed below and verify that resistances are as shown.
Pins to measure Resistance (Ohms)
1 and 3 20
1 and 5 20
2 and 4 20
2 and 6 20
3 and 5 40
4 and 6 40
If the resistances are not as shown, replace the paper feed motor.
o TESTING THE AUTO-LOAD SOLENOID
Materials Required Digital multimeter
Procedure 1. Turn off the printer and remove the main cover.
FIGURE 7
2. Disconnect the auto-load solenoid cable from main board connector CN8 (Figure 7, #1).
3. Connect the multimeter between pins 1 and 2 of the removed connector, and then between pins 2 and 3.
The resistance between pins 1 and 2 and between pins 2 and 3 should be infinite.
If the resistances are not as indicated, replace the auto-load solenoid.
o TESTING THE PAPER-OUT SENSOR
Materials Required Digital multimeter
Procedure 1. Turn off the printer and remove the main cover.
FIGURE 8
2. Disconnect the paper-out sensor cable from main board connector CN9 (Figure 8, #1).
(Graphic not available)
FIGURE 9
3. Connect the multimeter between pins 4 and 5 of the removed connector and alternately raise and release the paper-out sensor arm (Figure 9, #1).
When you raise the paper-out sensor arm, the resistance should be 0 ohms. When you release the paper-out sensor arm, the resistance should be infinite.
If the resistances are not as indicated, replace the paper-out sensor.
o TESTING THE COVER-OPEN SENSOR
Materials Required Digital multimeter
Procedure 1. Turn off the printer and remove the main cover.
2. Connect the multimeter between pins 1 and 13 of the removed connector and open and close the front cover.
When you close the front cover, the resistance should be 0 ohms. When you open the front cover, the resistance should be infinite.
If the resistances are not as indicated, replace the control panel PCA.
o TESTING THE COLOR RIBBON DETECT SWITCH
Materials Required Digital multimeter
Procedure 1. Turn off the printer and remove the main cover.
FIGURE 10
2. Disconnect the color ribbon assembly cable from main board connector CN7 (Figure 10, #1).
(Graphic not available)
FIGURE 11
3. Connect the multimeter between pins 7 and 8 of the removed connector, and alternately depress and release the color ribbon detect switch (Figure 11, #1).
When you depress the color ribbon detect switch, the resistance should be 0 ohms. When you release the switch, the resistance should be infinite.
If the resistances are not as indicated, replace the color ribbon detect switch.
o TESTING THE COLOR RIBBON HOME POSITION SWITCH
Materials Required Digital multimeter
Procedure 1. Turn off the printer and remove the main cover.
FIGURE 12
2. Disconnect the color ribbon assembly cable from main board connector CN7 (Figure 12, #1).
3. Connect the multimeter between pins 9 and 10 of the removed connector and alternately rotate the front carrier shaft completely forward and then back slightly.
When you rotate the shaft completely toward you, closing the switch, the resistance should be 0 ohms. When you rotate the shaft slightly forward, opening the switch, the resistance should be infinite.
If the resistances are not as indicated, replace the color ribbon motor assembly.
o TESTING THE COLOR RIBBON MOTOR
Materials Required Digital multimeter
Procedure 1. Turn off the printer and remove the main cover.
FIGURE 13
2. Disconnect the color ribbon assembly cable from main board connector CN7 (Figure 13, #1).
3. Connect the multimeter between the pins of the removed connector listed below, and verify that resistances are as shown.
Pins to measure Resistance (Ohms)
1 and 3 70
1 and 5 70
2 and 4 70
2 and 6 70
3 and 5 140
4 and 6 140
If the resistances are not as indicated, replace the color ribbon motor assembly.
o TESTING THE CONTROL PANEL SWITCHES
Materials Required Digital multimeter
Procedure 1. Turn off the printer and remove the main cover.
2. Place the cover top-down on a padded work surface.
3. Connect the multimeter between the pins of the control panel PCA connector listed below and check to see if the resistance reads 0 ohms when the corresponding control panel switch is depressed. Refer to Figure 14 to determine the location of each pin.
Switch Check pins
Select switch 10 & 13
Print quality switch 9 & 13
Line feed switch 11 & 13
Form feed switch 12 & 13
(Graphic not available)
FIGURE 14
If any switch fails to show 0 ohms when depressed, replace the control panel PCA.